When you order with us, your data is safe and we’ll confirm when your order is placed and when it’s sent out to you.
When you make a purchase from us, we make sure your data is safe, and we’ll confirm when your order is placed and when it is posted to you.
By placing an order on our website (in which you must be over 18 years old), you agree to giving us this information:
Your real name
Your email address
Your billing address
A delivery address (which might be the same as your billing address)
A contact number (in case we need to give you a call about your order)
When you’re ready to complete your order, you’ll be taken to the check out page where you’ll be able to select your delivery method (and your billing/shipping address) and your payment method.
Once you’ve placed an order, you’ll receive a confirmation email within 24 hours, and then one within 24 hours of your order being sent to you. If any tracking details are available, dependent upon the mode of delivery, we’ll also include tracking details in the second email, so you know when your order will be with you.
If you order something that’s out of stock (or a mistake is made either by a person or technology), we’ll get in touch with you asap via your contact email to arrange next steps (whether it’s a replacement, a refund, or a different delivery date).
PAYMENT AND SECURITY
You can pay by PayPal and we fully comply by Data Protection laws.
When you make an order, we hold the following information:
● Financial Information, including bank account and payment card details
● Transaction Information, including details about payments to and from you and other details of products and services you have purchased from us
We accept PayPal payments only. We do not accept card, cheques or payments over the phone. Payment will be taken in GB pounds (£), and if applicable, your card will be charged according to the exchange rate at that time.
Let us know if something’s not right and we’ll do our best to get it fixed.
We’re all about making things right, so if something goes wrong, we always go out of our way to get it fixed.
If you have a complaint relating to our Terms & Conditions or products, we’ll attempt to resolve it using our internal complaints-handling procedure. To make a complaint, please send any information to email@example.com
We deliver to the UK, Europe and the USA using reliable postage services. We can’t be held responsible for events beyond our control.
For UK Deliveries
We offer Hermes Parcelshop (£3) with tracking details. Your order should arrive within 2-3 days from when you receive the confirmation email of order dispatch.
We also offer next day Hermes Parcelshop tracked (£4.90 or free for orders above £50) with tracking details so you know when to stay in and
wait for your local Postman (or ask a very friendly neighbour to look after your parcel for you).
Your order should arrive within 2-3 working days from when you receive an email to tell you that the order has been despatched.
For more information on deliveries, please check out our FAQs.
For EU Deliveries
We can ship orders within the EU from the UK website using International Track Post (£9.95). This will include full tracking details of your parcel so you know when to expect it to arrive.
If your order hasn’t arrived, please get in touch with our team on firstname.lastname@example.org and we’ll sort this for you.
So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.
EVENTS BEYOND OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event or accident beyond our reasonable control and includes but is not limited to:
● Strikes or other industrial action.
● Civil commotion, terrorism or threat of, war or threat or preparation for.
● Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
● Disruption to supplies or delivery methods.
● Acts of government or regulatory bodies.
● Disruption to public or private telecommunications networks.
We deal with returns on a case-by-case basis - please get in touch with us to let us know if you’d like to return something.
If you need to return a product to us, please contact us with a note of your order number which you can find on your order confirmation email and let us know if there was anything wrong with it. We will get back to you to arrange for you to return the product to us. You can contact us here.
You buy products, we confirm the order, then send them to you.
After placing your order you will receive an order confirmation email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.
If we do not confirm acceptance we will refund your payment and likewise, if we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales.
Once we accept your order, a contract to purchase and deliver products takes effect between you and Resource Skincare. You pay the sum that you see on the checkout page, together with the delivery. When you receive your order you will be charged for the products and the delivery costs.
From that point, you’re responsible for taking care of your new sustainable beauty products!
By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.
PRICES AND VAT
Our prices, as stated on our website, are in Great British pound (GBP) and include VAT, where applicable. You will be charged in pounds sterling even if you don't live in the UK. We reserve the right to alter prices at any time.
Where you have requested delivery to a UK or EU address, the price paid for the product will usually include VAT at the applicable rate, and the applicable amount of VAT will be shown on your email sales notification.
We may collect web traffic cookies to understand how you use our website and for marketing activity.
YOUR STATUTORY RIGHTS
Nothing in these terms affects your statutory rights.
We may vary these terms from time to time. If we do we will replace these terms on our website with our new terms.